frequently asked questions
Where is your store located?
We are located in 518 Nathan Rd, Yau Ma Tei, Hong Kong
What is Sonicfalcon Return Policy?
For a detailed description of our return policy please see the tab labeled “Return and Refund policy”.
Will I receive a confirmation email when my order is submitted online?
Yes, once you complete your order you will receive an automatic confirmation email that this order was received.
How do I process a return?
Click “Start a Return” on the Support tab which is located at the bottom of the page. https://sonicfalcon.shop/
Or please contact us at support@sonicfalcon.shop
Any product Exclusions or Restrictions?
All TEAM STOCK UNIFORMS items are FINAL sale. Look for disclaimer under product title to see if the product is a TEAM STOCK UNIFORM item.
How do I sign up for emails?
You may sign up on our website’s home page on the lower section labeled Sign up & Save and receive 10% discount as a first time user
CONTACT INFORMATION
Support 9:00 AM – 5:00 PM
Phone: +852 3106 3640
Email: support@sonicfalcon.shop
Office Address: 518 Nathan Rd, Yau Ma Tei, Hong Kong